DevRev
PRICING

Get started today with DevRev's simple pricing tiers.

Choose a plan for your team

Starter

For small teams, up to 15 users, building and supporting customers while navigating through PMF.

Try us out for 45 days free

Platform License

$9.99
per user/month

Any user in the org needs a platform license to interact with DevRev records.

Support License

Additional $9.99
per user/month

For users who communicate with customers, related records and other support features. User license = Support + Platform price.

  • Unlimited viewers at no extra charge
  • Converge Issue and Ticket Management
  • Map your product features with Parts and Trails
  • Customize your data and insights with Vistas
  • Manage customers and users
  • Live chat and deflection via PLuG widget
  • Unify Omni Channel Support through the Customer Inbox
  • Automate workflows with Marketplace integrations
  • Sync data across apps with Airdrop
Consumption Services
  • Per monthly active conversation (Anonymous User)
    $0.01
  • Per monthly active conversation (Verified User)
    $0.45
  • Additional File storage (per extra GB)
    $2.00
  • Additional Base storage (per extra GB)
    $25.00
Optional Add-On
  • Authorization roles and profiles (per MAU)
    $10.00

Pro

POPULAR

For teams growing and scaling their product while maintaining customer centricity.

Try us out for 45 days free

Platform License

$24.99
per user/month

Any user in the org needs a platform license to interact with DevRev records.

Support License

Additional $34.99
per user/month

For users who communicate with customers, related records and other support features. User license = Support + Platform price.

Includes everything from Starter

  • Authorization roles and groups
  • SSO, SCIM, Active Directory Sync
  • Scheduled 2 Way Jira Sync
  • Advanced Customization*
  • Increased Data Storage and Retention*
  • 24/5 Customer Support
Consumption Services
  • Per monthly active conversation (Anonymous User)
    $0.01
  • Per monthly active conversation (Verified User)
    $0.45
  • Additional File storage (per extra GB)
    $2.00
  • Additional Base storage (per extra GB)
    $25.00

Ultimate

For advanced, complex orgs. All the power to meet your regulatory and organizational requirements.

Includes everything from Pro

  • Audit logging
  • Increased Storage and Retention
  • SLA driven support response times
  • Advanced object, subtype, and attribute customization
  • Multi-region High Availability
  • Live Read Replica Sandboxes

COMPARISON

See full comparison

DevRev Feature list per plan

Starter

For small teams, up to 15 users, building and supporting customers while navigating through PMF.

Starter

Pro

For teams growing and scaling their product while maintaining customer centricity.

Pro

Ultimate

For advanced, complex orgs. All the power to meet your regulatory and organizational requirements.

Ultimate
Platform
Viewers
Unlimited
Unlimited
Unlimited
Collaborators
Up to 15
Unlimited
Unlimited
Work Management
✓
✓
✓
Cross Object Work, Parts, and Identity Linking
✓
✓
✓
Customer and User Management
✓
✓
✓
Multi Product SoR - Services, Features, Capabilities
✓
✓
✓
Trails Product Visualization
✓
✓
✓
Real Time Update Notifications
✓
✓
✓
Real Time At Mention Notifications
✓
✓
✓
Real Time Following Notifications
✓
✓
✓
Bulk Actions
✓
✓
✓
Reporting
✓
✓
✓
Real Time Collaboration
✓
✓
✓
Rich Text Editor
✓
✓
✓
Custom Tags
✓
✓
✓
Typing Indicators
✓
✓
✓
Attachments
✓
✓
✓
Attachment Preview
✓
✓
✓
Rest API Access
✓
✓
✓
Semantic Search
✓
✓
✓
AI Powered: Auto Complete
✓
✓
✓
AI Powered: Deduplication, Ticket Clustering, Suggested Links
✓
✓
✓
AI Powered: Auto Suggestion, Auto complete, Type Ahead
✓
✓
✓
Automated Convergence - Cross Record Update Automations
✓
✓
✓
SSO, SCIM, Active Directory Sync
Unlimited
Unlimited
AuthZ : Role Based Access Control
ADD-ON
✓
✓
Custom Attributes
10
50
Unlimited
Custom Types
✓
✓
Base Storage
1 GB
2 GB
5 GB
File Storage
1 GB
5 GB
50 GB
Unlimited Airdrops
✓
✓
✓
Airdrop Sync Schedule
24 hours
Every 1 hr
15 min / near real time
Message Retention
90 days
365 days
Unlimited
Event Retention
90 days
365 days
Unlimited
Auditing Services
✓
Community Support
✓
✓
✓
Customer Support
24 x 5
24 x 7
Dedicated Customer Success
✓
Support - Tickets and Conversations
Unified Conversation Inbox
✓
✓
✓
Modern Customizable Ticketing Platform
✓
✓
✓
Unlimited Read/Write Access to Customer Conversation
✓
✓
✓
Private Ticketing Collaboration
✓
✓
✓
Auto Routing
✓
✓
✓
Ticket to Issue/Ticket linking
✓
✓
✓
Multi-Channel Support: Email
✓
✓
✓
Multi-Channel Support: Slack
✓
✓
✓
Bidirectional Slack Updates
✓
✓
✓
SLA Tracking
✓
✓
✓
Custom Ticket Vistas
✓
✓
✓
Shareable Ticket Vistas
✓
✓
✓
Support - PLuG Widget
Customer Ticket Center
✓
✓
✓
Conversations With Verified Users (Consumption Pricing)
✓
✓
✓
Conversation with Anonymous Leads (Consumption Pricing)
✓
✓
✓
Auto Response Workflows
✓
✓
✓
After-Hour Response Automations
✓
✓
✓
Auto Assignment Based on Keywords
✓
✓
✓
Email Notifications On Missed Messages
✓
✓
✓
Multi-Language Chat Translation
✓
✓
Support - Knowledge Services
Knowledge Article Search
✓
✓
✓
Knowledge Articles Management
✓
✓
✓
KB Articles Abstraction and Deflection
✓
✓
✓
Product Based Knowledge File System
✓
✓
✓
Build
Included In Platform Licenses
✓
✓
✓
Modern Issue Management Platform
✓
✓
✓
Now, Next, Later Vista
✓
✓
✓
Custom Issue Vistas
✓
✓
✓
Shareable Vistas
✓
✓
✓
Dependency Tracking
✓
✓
✓
GitHub Event Ingestion
✓
✓
✓
Github Auto Issue Creation
✓
✓
✓
Jira 1 Way Sync (Airdrop)
✓
✓
✓
Jira 2 Way Sync (Airdrop)
✓
✓
✓
Real Time Collaboration
✓
✓
✓
Real Time Event Capture
✓
✓
✓
Real Time Notifications
✓
✓
✓
Frequently asked pricing questions
  • What are my payment options?
    You can use your credit card to pay for any plan. If you sign up for a Pro Plan, we can invoice you annually and offer a discount. Contact us at Support@DevRev.ai to discuss annual pricing.
  • How do Credits Work? Is there a free trial available?
    Once your team signs up for a plan, DevRev provisions credits with a corresponding expiration date. We will draw against the balance of credits monthly until they expire or run out. At that time, we will start charging your credit card for subscription and consumption costs.
  • What is a Platform vs. Support User?
    The DevRev platform allows for users to gain visibility across an org and fully understand the context between product and customer. While platform users have full access to the Build App, Support Users are defined by users that create or update customer related records and the per seat pricing is in addition to the platform license cost. This includes the customer records (RevO or RevU), plus other related records like Tickets and Conversations.
  • How do Consumption Services Add-Ons work?
    Getting access to DevRev means you get access to an extensive suite of features across any tier. To ensure you can get started with minimal costs, your org is only charged for certain services based on how much you consume.
  • What is a conversation add-on?
    Conversations bring customer centricity to work and parts. You can view all conversations via the inbox and use marketplace integrations to capture additional customer touchpoints (eg. Slack and Email). The PLuG widget generates anonymous conversations when users chat with you via your website, and Verified users when customers engage with the chat component after logging in.
  • What are the customer management add-ons
    DevRev provides a system of record for your customers by organization and user. This enables you to track activities, conversations, tickets, and discuss internally information about your customers. The add-on specifically charges you for every User that DevRev maintains and manages for you.
  • Are there any limits to API usage?
    Based on the pricing tier you choose; rate and quantity limits may apply to certain API calls. Contact us via the PLuG widget or email us at Support@devrev.ai to discuss any high throughput requirements.