Support customers
Grow your business as one
Never miss a customer SLA
Scale with autonomous support
Customer-driven software development
Craft product with an AI copilot
Software development
A shared view to build software and support customers as one
Customer support
Support tickets enriched with product, customer and end-user data
Work management
Live chat, support ticketing and engineering issues on one platform
Customization
Personalize your experience with custom objects, views and more
Extensibility
Extend your experience with APIs and webhooks
Automation engine
Build, test, deploy, and publish your own automations
Data convergence
Map your work, customers and product data in one system
Scale
Modern stack that brings cloud native scale for millions of users
Low latency
Consumer grade and real time experiences with text, audio, video
Secure
Enterprise grade security and compliance
Powering the next generation of SaaS
The ability of DevRev to connect everything — that’s immense and important.”
Gilad Shriki
Your AI copilot for
customer support
Automate first line support
Self serve with advanced search and auto generated answers
Intelligent commands
Perform repetitive tasks and summarize with commands
Similar tickets
Solve common problems faster with similar ticket recommendations
Recommended replies
Assist support engineers for faster resolution times
Auto create enhancements
Generate product enhancements from customer insight
Automate release notes
Generate release notes for your enhancements
Extract product insight
Summarize product requests based on customer interactions
Agile done right
Continuous planning and delivery for the highest business impact
Experience the future of customer support
Next generation chat
In-app live chat with advanced search and suggested answers
Customer portal
Immersive portal to get real-time updates on development
Inbox
Support engineers collaborate in real-time with developers and end-users
Make the customer’s voice
integral to software development
Customer insight
Extract insight and convert to product enhancements
Insights
Development metrics that connect with people, work, and customer
Now, Next, Later
Sprint methodology for continuous customer value
Enhancements
Get status of customer requests and product enhancements
Slack
Enable real-time bidirectional sync with Slack and bring order to the chaos
GitHub
Sync with GitHub so issue and status is always real time
Jira
Bidirectional sync to coexist with Jira, and transition to DevRev at your pace
Salesforce
Sync your Salesforce accounts, cases and users with DevRev
